SINGAPORE – Drivers who have been waiting weeks for the delivery of their Vehicle Entry Permits (VEPs) need not worry – the Malaysian firm responsible for delivering these stickers to Singapore addresses has started allowing drivers here to collect them in person.

They can do this by making an appointment with City-link Express before picking up the label at their office in Toa Payoh.

From October 1, all foreign registered vehicles entering Malaysia are required to have VEP stickers.

Drivers can apply on the Malaysian Road Transport Department (JPJ) website. Once they do this, they can choose to collect it in person (at VEP offices in Woodlands and Johor Bahru) or have it delivered to them.

However, drivers who chose the delivery option complained that the stickers took weeks to be delivered.

Juliana Sahul Hamid, account manager for City-link Express, said the firm receives “a huge quantity of VEP labels” and processes and delivers them in bulk.

“While we try to deliver labels within two weeks of receipt in Singapore, the high volume of labels received daily may cause delays,” he said.

He told The Straits Times that since September the company has allowed drivers to collect their tags in person.

Drivers who choose the delivery option will receive a tracking number indicating the location status of their tag.

Once the labels arrive in Singapore, they can email City-link Express at [email protected] with their full name and address, including tracking number, to make an appointment to collect the labels at their office.

Once the emails are confirmed, drivers can collect their VEPs at the firm’s 1004 Toa Payoh North office at the designated time.

When ST visited the City-link Express office on October 18, he found that the company was turning away drivers who did not have an appointment.

One of them, Mr Ng Say Ban, had traveled from Telok Blangah to Toa Payoh hoping to claim the title himself, but left disappointed.

The 68-year-old retiree was told “walk-ins would not be accommodated” and to return after making an appointment via email.

“I read somewhere on a forum that we could find… it’s a really big hassle,” Mr Ng said.